Useful Links

The following links are helpful to understand the Consumer Redressal process and keep track of your case. Bookmark this page and the links as you might need to use it multiple times as your case progresses.

• Case Tracker: This is where you can keep track of the date of your next hearing and the status of your case. If you've mentioned your phone number when filing the case, you will also get an SMS with updates to your case.
  
  

• Case History Tracker: This is where you can find the list of proceedings and orders from the the hearings for your case.
  
  

• Consumer Helpline Website: You can find more information on the process here and also register your case online. I filed my case in person as Voxya recommended that instead of the online filing. If anyone has had any success with the online filing, please share your experience with us.
  
  

• Consumer Affairs Website: Official website for the Department of Consumer Affairs. Includes information regarding the Citizen Charter and the Consumer Protection Act.
  
  

• Consumer Forum Network: Official Website to track all filed cases.